cruzifer
Assistant executioner
For quite some while I used to buy things at renderotica.com; namely by placing an order, making my payment instantly and find the download link in my renderotica-account. Only once there had been short delay, which I had reported by email and received both, quick reply and settlement.
Something seems to have changed at renderotica.com; either on their side or by the EU General Data Protection Regulation that has come into force last week and made several non-EU websites withdraw their services from EU clients/visitors.
I had made my payment like usual and in fact more than a week ago, but did not receive a download link nor any feedback at all through any of their digital channels (online form/various email addresses), some of which sent more than a week ago. As usual, the amount was taken from my account promptly with correct order ID given therein, and the artist whose product I paid for confirmed the ID's correctness from a list, where mine is missing (so he has not received some of my payment through renderotica.com).
I have mailed a registered letter to the post office box in Winnipeg, Canada, given in their "Site Terms and Conditions of Use" today, where I claim my money back and their written confirmation concerning my requested deletion of my personal account data. They do not reveal an office address or contact person.
I have become aware that other members of this forum have experienced the same problem, and I would like to encourage other victims to share their recent experience with renderotica.com - particularly those within EU legislation - below. Any feedback or explanations received from Winnipeg will be helpful.
Something seems to have changed at renderotica.com; either on their side or by the EU General Data Protection Regulation that has come into force last week and made several non-EU websites withdraw their services from EU clients/visitors.
I had made my payment like usual and in fact more than a week ago, but did not receive a download link nor any feedback at all through any of their digital channels (online form/various email addresses), some of which sent more than a week ago. As usual, the amount was taken from my account promptly with correct order ID given therein, and the artist whose product I paid for confirmed the ID's correctness from a list, where mine is missing (so he has not received some of my payment through renderotica.com).
I have mailed a registered letter to the post office box in Winnipeg, Canada, given in their "Site Terms and Conditions of Use" today, where I claim my money back and their written confirmation concerning my requested deletion of my personal account data. They do not reveal an office address or contact person.
I have become aware that other members of this forum have experienced the same problem, and I would like to encourage other victims to share their recent experience with renderotica.com - particularly those within EU legislation - below. Any feedback or explanations received from Winnipeg will be helpful.
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